Tap the message that says Android System. Charging this device via USB; Select File Transfers (MTP) or choose Photo Transfer (PTP) if MTP is not supported. This will guide you to mount any MTP device - iOS (iPhone, iPad, iPod Touch), Android, Windows Phone, etc. Install MTP drivers to access files in.
Hi,just here to provide you with instructions on how I fixed mine.Problem:WINDOWS 10 with latest updates.I connect my camera to the PC, I can see the USB icon show up on the camera, I can hear the USB connecting sound on the PC and then immediately I hear the USB disconnection sound on the PC. My camera does not connect.I tried 4 different USB cables, powered USB hubs, and all my USB ports on the laptop and monitor with no success.In the Error Log, I can see 4 informational entries:1. Device USBVID2672&PID000FC978 requires further installation.2. Driver Management has concluded the process to add Service WUDFWpdMtp for Device Instance ID USBVID2672&PID000FC978 with the following status: 0.3. Driver Management has concluded the process to add Service WinUsb for Device Instance ID USBVID2672&PID000FC978 with the following status: 0.4. Driver Management concluded the process to install driver wpdmtp.infamd647c31a5771ff7b07bwpdmtp.inf for Device Instance ID USBVID2672&PID000FC978 with the following status: 0x0.So it is a driver issue.
The driver cannot be installed.SOLUTION:In device manager, when connecting the camera, I see the list of devices refreshing rapidly. I noticed an MTP. named device flash by and disappear.So I clicked 'view hidden devices' and sure enough it was there under the section 'Portable devices'.I right-clicked it and clicked on uninstall.I then reconnected the camera by clicking the menu button, hoping that the correct device driver would now be installed.The USB connection sound was heard and the device was now recognized as 'Hero Session' or 'Hero 4 Session' (one or the other).However it was still not being recognized.
Checking its properties in device manager was showing that no drivers were installed for this device.So in device properties, I clicked on 'update driver/brose my computer for driver software/let me pick from a list' and double clicked on 'show all devices' at the top of this list. The next page, showed me 1 entry called 'MTP USB Device'. When I chose it and clicked 'next' a device driver was finally installed and the device was named 'MTP USB Device' (i think).Now when I clicked the 'menu' button on the camera, the usb connected properly and a pop-up was seen in the bottom right corner of my desktop, for the first time 'Hero 4 Session - Select what happens with this device' to which I chose to open explorer and view the files! The device in device manager was now changed to 'HERO4 Session'.Furthermore, this device appears now in my explorer list of devices (under 'this PC') and I can see its external memory directly from explorer without any need for the Quik application.Connecting the camera now never fails and I do not need any special software to access it.CASE CLOSED - PROBLEM SOLVEDHope this helps you.
Folks,
I had this problem with my PC (windows 7, 64-bit) and my iPad. After messing with it for a long time, I finally found the answer (bad USB driver). The following two step process should help resolve these kinds of problems more quickly.
The first step is to verify that the iPad (or iPhone) is really connected to your computer. This can be (really) checked using a program called USBDeview. You can get this (very small) program from http://download.cnet.com/USBDeview/3000-2094_4-10614190.html or http://www.nirsoft.net/utils/usb_devices_view.html. Don't worry, it's not Spyware or Malware.
Just run the program and sort on the 'Connected' column. If your iPad or iPhone doesn't show up as Yes (under 'Connected') then your iDevice is not properly connected to your computer. Could be a cable problem. Could be an iDevice problem. Could be a USB hub problem. Note that your iDevice might be listed as what it is (iPad or iPhone) or it might be listed as 'Apple Mobile Device USB Driver' in the 'Description' column.
Apple has a number of ideas to resolve this sort of basic connectivity issue, including switching USB ports, resetting your iDevice, rebooting your iDevice, rebooting your computer, etc. You will need to try them until your iDevice shows up in USBDeview as 'Yes' under Connected.
If you iDevice shows up as 'Yes' under connected, it should also be visible in the Device Manager (found in the Windows 7 Control Panel under Hardware and Sound). You might find it under Portable Devices or it might be under Universal Serial Bus controllers.
The iDevice may or may not show up in the Windows Explorer. On some machines it does, on others it does not. Why is not clear.
If the Idevice is properly known to Windows and iTunes can't see it, then any number of other things could be wrong. Apple has a list. See the very useful page over at http://support.apple.com/kb/TS1538. Testing shows that the Apple Mobile Device service must be running. Check this using Task Manager (started by right clicking the taskbar). Note that the iPod service and the iphlpsvc service must also be running. These services have different names under the Processes table versus the Services tab of Task Manager.
AppleMobileDeviceService.exe - Apple Mobile Device
iPodService.exe - iPod Service
ItunesHelper.exe - iphlpsvc
Step 4 of http://support.apple.com/kb/TS1538 checks if the Apple Mobile Device USB driver is installed. This is essential and a common source of problems. In at least some cases, Windows will install the 'MTP USB' driver. Indeed, Windows will reinstall this driver if you uninstall it. The MTP USB driver is essentially a Windows bug (possibly caused by Microsoft). You MUST replace the MTP USB driver with the Apple Mobile Device USB Driver. Step 4 explains how to do this. Note that you MUST use the 'Have Disk' approach. Otherwise, Windows will just reinstall the invalid MTP driver.
The Apple doc indicates that you can find the correct driver at C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers. Perhaps this is correct on some systems. You may find the correct driver in C:Program FilesCommon FilesAppleMobile Device SupportDrivers.
iTunes could make this a lot easier by checking if the iDevice is known to Windows (what USBDevier does) and if the Apple Mobile Device USB driver is properly installed for the iDevice. Sadly it doesn't perform either check. Note that iTunes does if some of the related services (see above) are actually running.